Privacy Statement

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[ Last updated 20/01/2024 ]

WHAT IS PERSONAL INFORMATION:

‘Personal Information’ refers to any information or opinion about an individual who is identified (or reasonably identifiable), whether true or not, and whether the information or opinion is recorded in a material form or not.

THE AUSTRALIAN PRIVACY PRINCIPLES (APPs):

The APPs (Privacy Act 1988 (Cth), Schedule 1) are broadly summarised into the following categories:

1. Consideration of Personal Information privacy.
2. Collection of Personal Information.
3. Dealing with Personal Information.
4. Integrity of Personal Information.
5. Access to and correction of Personal Information.

Brown and Crawford's Privacy Policy addresses these important considerations to ensure that we handle Personal Information in a manner consistent with privacy laws.

COLLECTING YOUR PERSONAL INFORMATION:

The Personal Information we collect may include, but is not limited to:

• Name, date of birth, address.
• Place of employment.
• Employment details (including employment contact details, role title).
• Credit card/bank information.

Personal Information may be collected in various ways. Any and all Personal Information collected is subject to this Privacy Policy.

WEBSITE COOKIES:

We may collects website activity data (such as user visits, date and time, pages viewed, and navigation patterns) using cookies. This data does not identify individuals but helps us improve our site. Cookies enable more efficient interactions. We do not use cookies to gather data about users. Most browsers accept cookies by default, but you can adjust your settings to refuse cookies or be notified when a cookie is sent, allowing you to decide whether to accept it.

HOLDING PERSONAL INFORMATION:

We take reasonable steps to ensure that Personal Information is protected from misuse, loss, and unauthorised access, modification, or disclosure. We store Personal Information electronically in a secure IT directory, and some records may be kept physically. 

PERMITTED USE/DISCLOSURE OF PERSONAL INFORMATION:

We will only use and/or disclose Personal Information for:

• Its intended purpose, or as otherwise permitted by contract (if any).
• Another purpose, where individuals would reasonably us to use the Personal Information for that other purpose.
• Where an individual has consented to Brown and Crawford using/disclosing Personal Information.
• Where such use/disclosure is in the public interest, for law enforcement, public safety purposes, or otherwise where permitted/required by law.

CORRECTING YOUR PERSONAL INFORMATION:

If any Personal Information we hold is incorrect, outdated, incomplete, irrelevant, or misleading, an individual can request a correction. We will take reasonable steps to amend your details upon receiving such a request.

In certain situations, we may refuse your request to access or correct an individual’s information in line with the APPs. If so, we will provide a written explanation and, if applicable, attach a statement about the requested correction to your records.

Under Privacy Principle 2, if an individual prefers not to identify themselves (or prefers to use a pseudonym), we will support that request if it is feasible to do so under the circumstances.

An individual can request access or correction to their Personal Information by contacting Brown and Crawford Advisory Pty Ltd's Privacy Officer:

Privacy Officer: Mr. Joshua Brown
Email: jbrown@brownandcrawford.com

PRIVACY ISSUES, COMPLAINTS, AND GENERAL ENQUIRIES:

Individuals may contact Brown and Crawford Advisory Pty Ltd at any time with complaints, questions, or concerns about this Privacy Policy or the way their Personal Information has been handled or disclosed.

All privacy-related matters should be directed to Brown and Crawford Advisory Pty Ltd's Privacy Officer:

Privacy Officer: Mr. Joshua Brown
Email: jbrown@brownandcrawford.com

All complaints will be reviewed by the Privacy Officer, who will acknowledge receipt within five (5) business days. We will attempt to resolve your complaint as soon as reasonably practicable and keep you updated with the progress of your matter, as well as any actions taken if required.

If an individual is not satisfied with our response to their complaint, or if we breach the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone at 1300 363 992 or via the contact details on the OAIC website (www.oaic.gov.au).